Assistant Community Manager Job Description

PURPOSE & OBJECTIVE

An Assistant Community Manager assists not one, but the entire pool of Community Managers in the day-to-day management of their communities.  Assistant Community Managers are expected to retain the on-the-job skills that they learn while assisting the Community Managers, as ProCom typically prefers to promote from within.  Therefore, the goal of an Assistant Community Manager should not only be to efficiently and effectively complete the tasks assigned by the Community Managers, but also to prepare themselves for eventually becoming a Community Manager.

DUTIES

  • Download and log manager calls
  • Return certain calls as directed by managers
  • Filing
  • Copying and scanning
  • Process swimming pool passes
  • Update HomeWiseDocs records
  • Attend Board of Director meetings on behalf of managers that are out for an involuntary and/or planned absence.
  • Occasionally perform community site and/or annual maintenance inspections
  • Occasionally meet contractors on site
  • Occasionally attend court for collection cases
  • Fill in for managers if/when they are out for a prolonged involuntary absence or for vacation

SKILLS & QUALIFICATIONS

Because Assistant Community Managers assist the entire pool of managers, they must be flexible, be able to follow directions, be attentive to detail, be able to prioritize assigned tasks and manage their time, and be able to work with many different personalities.  They must be proficient in Microsoft Windows, Word, Excel, and Outlook.  They must possess good verbal and written communication skills, and have excellent customer service skills.  They must have a positive attitude, a desire to constantly learn, and a desire to eventually become a Community Manager themselves.  They must be reliable and dependable, on time, and have reliable transportation.  A high school diploma is required and some college is preferred.

THIS POSITION REPORTS TO

An Operations Supervisor

SUPERVISORY RESPONSIBITILIES

None

WORK ENVIRONMENT

An Assistant Community Manager spends 80% of their time in a professional office environment.  20% of their time is spent on-site in communities assisting Community Managers.

PHYSICAL DEMANDS

Assistant Community Managers must be able to walk the common areas when assisting the Community Managers on site.  They must also be able to walk an entire community while assisting Community Managers with annual maintenance inspections.

POSITION TYPE AND HOURS OF WORK

This is a full time position.  Assistant Community Managers are expected to work 80 hours in each two-week pay period.  Business hours are Monday – Thursday, 8:30 A.M. – 5:00 P.M., and Friday, 8:30 A.M. – 1:00 P.M.  Therefore, Assistant Community Managers must come in early and/or stay late if they do not have Board meeting time to use in order to meet the 80 hours/two-week pay period requirement.  Assistant Community Managers are never “on call” on nights or weekends.

TRAVEL

Assistant Community Managers are expected to have reliable transportation to get them to and from communities.  ProCom manages associations primarily in Anne Arundel and Prince George’s Counties.  However, there are a few ProCom managed associations in northern Calvert County, northern Charles County, and Howard County.  ProCom may expand to other counties in Maryland. The average travel distance to a ProCom managed community is 15 miles.  Assistant Community Managers are also expected to attend continuing education classes and seminars, all which are within driving distance.  ProCom reimburses all employees for work related travel.

Hours of Operation

Mon – Thur: 8:30 AM to 5:00 PM

Fri: 8:30 AM to 1:00 PM

For after-hours emergencies,
please call (410) 721-0777 Ext. 110

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